I had to go down the the boutique to have them check the zipper. As I walk in, there were only 2 SA available. 1 was serving customer and another was behind 1 display going through some papers. She look like someone described on a forum about poor service but I have no other choice so I walk towards her. As I explained to her the purpose of my visit, she showed methe display piece and say all zippers are like that. After observing the zipper on a Tivoli and Palermo display piece, it's confirm that the gap is to big.
She offer exchange or they fix it with a plier. Another SA went to check if they have another piece of Palermo and came back with a new piece. The new piece's workmanship is not as nice as the one I am having and I rather keep mine if they can fix the zip. Then I told her if she cause a scratch on the zip, I wll want an exchange. Straight away she just drop the tools and say I better exchange in a very crude tone. I was abit stunned and we fell in an awkard silence. Another SA Wong xxx xxx came over and assured me she had done repair before and she brought the correct tool to fix the zip for me. Then she went on to tell me that I can come back anytime if I have any problem with the zip. This is call good service compare to the earlier SA which is not as helpful and has an attitude.
Heard different feedback on different service by SA at different branch. Sometimes it may not always be the SA's fault because they do encounter very difficult customer. But it may be unfortunate for us if they practice bad atittude on customer.
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